FREQUENTLY ASKED QUESTIONS
WHAT PAYMENT OPTIONS ARE AVAILABLE?
ATHONITES offer the following payment options:
- Credit card
- Cash on Delivery (Available only for Greece)
- Bank Transfer (Available only for Greece)
IS PAYMENT SECURE?
Entering credit card information on this site is secure. For security purposes, your billing name and address must match the credit card information used for payment. All orders placed on www.athonites.com are encrypted to protect any credit card information that is submitted at the time of the order.
WHICH COUNTRIES DO YOU DELIVER TO?
We accept orders from EU countries, UK, and USA. From any other countries please send us an email to email@example.com
WHICH ARE THE DELIVERY METHODS - DO YOU OFFER FREE SHIPPING?
For orders up to 48.99€ shipment cost is 5€
Free shipping for orders 49€ and above
For orders up to 78.99€ shipment cost is 25€.
Free shipping for orders 79€ and above
Rest of World(UPS)
For orders up to 158.99€ shipment cost is 25€.
Free shipping for orders 159€ and above
Delivery period is estimated 3-7 working days, according to final destination and time period.
HOW LONG IS THE ORDER PROCESSING PERIOD?
Your order is prepared within 48 hours from order placement.
ATHONITES ship your orders in collaboration with ACS and ELTA-courier at Greece and UPS
in all other regions worldwide. Due to Covid special circumstances there may be occasional delays in deliveries.
WHO WILL SHIP MY ORDER?
ATHONITES ship your orders in collaboration with ACS at Greece and UPS in all other regions worldwide. Due to Covid special circumstances there may be occasional delays in deliveries.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
After shipment, orders are usually delivered within business days. Actual delivery time depends on shipping distance and may vary by postal code and is verified through order placement.
CAN I TRACK MY ORDER?
You will receive a shipping confirmation via email as
soon as your package leaves our store. This email will contain a link to track the shipping status of your delivery.
CAN I RETURN MY ORDER?
You may cancel or return your order (in part or whole) within 20 days from shipping without providing any justification. The returned
product must be unopened, in its package, and therefore in a immaculate resalable condition.
WHAT SHOULD I DO TO RETURN PRODUCTS PURCHASED?
In any case of return please contact customer service in order to get the relevant return number and follow the necessary procedure. Before scheduling a return, please email us at firstname.lastname@example.org or call us at
+30 2111900601 to give you return instructions.
HOW WILL I BE REIMBURSED?
You will be reimbursed in the same way as you paid for your order. Returns are applicable for products received in a good condition. Products must be presented in their original packaging without having been used, along with the gifts sent with the order, if applicable. Shipping costs incurred for product returns will not be refunded. In case of company fault original shipping fees and return shipping fees will be refunded.
PRODUCTS / COMMITMENTS
WHERE DO YOU SOURCE THE MAIN PRODUCT INGREDIENTS?
Mount Athos, the historic, holy peninsula in Greece, with fertile soil, subterranean richness and microclimate is one of the most exclusive ecosystems on earth. It has been declared a UNESCO World Heritage Site but is also part of the NATURA 2000 network: the EU’s biggest and most ambitious ecological program, which ensures preservation of the natural environment of the Athonite peninsula
Each herb, leaf or blossom is a unique and highly potent masterpiece that is hand-picked by monks, with care and respect, and is stored in strictly controlled conditions. All herbs and plants are either organically cultivated or wild harvested
Their oily extracts are organically certified and only extra virgin olive oil is used as a solvent. Their oily extracts are organically certified and only extra virgin olive oil is used as a solvent
DO YOU USE EXTERNALLY SOURCED INGREDIENTS?
When better for the skin or the environment, we add selected, certified and ethically sourced active cosmetic ingredients. We formulate only with certified ingredients evaluated by aCert
ARE YOUR CULTIVATING AND HARVESTING METHODS RESPONSIBLE?
Our herbs are wild harvested or cultivated with Good Agricultural Practices on the purest soil and are fully traceable at each step. We only use organic-composted manure free of synthetic chemicals and pathogenic bacteria. No use of any pesticides or any conventional form of agriculture. All cultivations are certified as organic by renowned organizations and are carefully monitored by agronomists
WHAT DO YOU USE INSTEAD OF WATER IN YOUR FORMULAS?
We create our own water for our formulations.
All water in our products is a unique aqueous infusion of 5 organically certified and wild harvested herbs from Mount Athos, carefully chosen for their strong antioxidant and anti-inflammatory properties that enhance the anti-pollution and anti-ageing action of each formulation. The water used for the infusion comes from the natural springs of Mount Athos
The herbal mix is composed of:
- Rosmarinus Officinalis Leaf
- Vitis Vinifera Leaf
- Plantago major Flower/Leaf/Stem
- Calendula officinalis Flower
- Sideritis Sp. Flower/Leaf/Stem
DO YOUR FORMULAS CONTAIN PRESERVATIVES?
We add only natural preservative systems in all our formulas.
In water based formulas we add 99.6% natural preservative.
In waxes and oils we add 100% pure & natural Cosmos-validated preservative
DO YOU USE SYNTHETIC FRAGRANCES?
We only use natural perfumes or essentials oils.
And sometimes we choose to not add any at all when it is better for the formulation
ARE YOUR PRODUCTS NATURAL / ORGANIC?
Utilizing the finest, purest ingredients from this unique eco-system, we formulate with 84 to 100% natural origin ingredients and we are evaluated by aCert.
Almost all our formulas have received both natural and organic certifications for cosmetic products.
All our formulas are dermatologically tested and developed with leading chemists and pharmacists
DO YOU HAVE AN EXCLUDED INGREDIENTS LIST?
Our formulas are clean, and amongst many excluded ingredients they are free from parabens, sulfates, phthalates, GMO, toxins, fillers, mineral oils, petroleum, petrochemicals, SLS, SLES, silicones, artificial colors
IS YOUR PACKAGING RECYCLABLE?
Recycling always – more than 95% of our packaging is already either fully or partially recyclable and we are working towards 100% as soon as possible, thus reducing the environmental impact
We use glass and aluminium for our primary packaging
We use recyclable PET when we cannot do otherwise to ensure safety and functionality.
We use craft paper, for our packaging and delivery boxes.
We avoid leaflets and use QR codes.
We use recycled paper for shipping
WHERE ARE YOUR PRODUCTS MADE?
Our products are made in Greece in one of the leading and oldest manufacturing industries in the cosmetic field (based in Athens since 1864) following the directions of the ISO 9001:2015
ARE YOUR PRODUCTS CRUELTY FREE?
We are a cruelty-free brand and we do not test on animals.
This is formally prohibited by European Union regulations since 2004
DO YOU USE ANIMAL INGREDIENTS?
We use no animal ingredients except bee products, such as organic chestnut honey, organic beeswax and propolis